Terms & Conditions

The legal framework governing your use of EcoSync's infrastructure optimization platform

Effective: August 27, 2025
Globally Applicable

Agreement Overview

Understanding your rights and obligations when using EcoSync

Legal Binding

These terms constitute a legally binding agreement between you and EcoSync

Acceptance

By using our service, you agree to comply with all terms and conditions

Updates

Terms may be updated periodically with 30 days advance notice

Our Services

Comprehensive infrastructure optimization and monitoring solutions

Infrastructure Monitoring

  • Real-time performance metrics
  • System health monitoring
  • Alert and notification system
  • Historical data analysis
  • Custom dashboard creation

Optimization Tools

  • Resource utilization analysis
  • Cost optimization recommendations
  • Performance tuning suggestions
  • Automated scaling policies
  • Capacity planning tools

Data & Analytics

  • Comprehensive reporting
  • Trend analysis
  • Predictive insights
  • Custom metrics tracking
  • Data export capabilities

Security & Compliance

  • Security monitoring
  • Compliance reporting
  • Access control management
  • Audit trail logging
  • Vulnerability assessments

Service Level Agreements

Our commitment to service reliability and support

Enterprise

99.9%

Uptime Guarantee

Support:24/7 Priority
Response:< 1 hour

Features:

  • Dedicated support
  • Custom integrations
  • SLA guarantee

Professional

99.5%

Uptime Guarantee

Support:Business Hours
Response:< 4 hours

Features:

  • Phone support
  • Advanced features
  • Monthly reviews

Standard

99.0%

Uptime Guarantee

Support:Email Support
Response:< 24 hours

Features:

  • Email support
  • Core features
  • Documentation

Your Responsibilities

What we expect from you as a user of our platform

Account Security

Critical

Maintain secure login credentials and report unauthorized access

Accurate Information

Required

Provide truthful and up-to-date account and billing information

Lawful Use

Mandatory

Use the service only for legitimate business purposes

Resource Limits

Important

Respect usage limits and fair use policies

Prohibited Activities

Activities that are strictly forbidden when using our service

Important Warning

Violation of these terms may result in immediate account suspension or termination

Attempting to breach security or authentication systems
Using the service for illegal activities or fraud
Sharing account credentials with unauthorized users
Reverse engineering or copying our software
Interfering with other users' access to the service
Uploading malicious code or viruses
Violating intellectual property rights
Spamming or sending unsolicited communications

Billing & Payment Terms

Payment Schedule

Monthly Billing

Charged on the same date each month

Annual Billing

20% discount for annual prepayment

Enterprise Billing

Custom terms available for large organizations

Payment Policies

Late Payments

Service suspension after 15 days overdue

Payment Methods

Credit cards, ACH, and wire transfers accepted

Refund Policy

Prorated refunds for downgrades and cancellations

Disputes

Contact billing support within 30 days

Termination of Service

By You

  • Cancel anytime with 30 days notice
  • Data export available for 90 days
  • Prorated refunds for unused time

By EcoSync

  • Violation of terms and conditions
  • Non-payment after 30 days overdue
  • Fraudulent or illegal activity

Limitation of Liability

Important Legal Notice

EcoSync's total liability for any claims arising from your use of our service is limited to the amount paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

Service Level

Best effort service delivery with SLA guarantees

Data Protection

Industry-standard security measures implemented

Fair Use

Reasonable usage policies to ensure fair access

Legal Questions & Disputes

Contact our legal team for terms-related inquiries

Legal Department

legal@ecosync.com

Response within 5 business days

Legal Hotline

+1 (555) 123-LEGAL

Mon-Fri, 9 AM - 5 PM EST

Dispute Resolution

1. Direct Contact

Attempt resolution through customer support

2. Mediation

Formal mediation process if needed

3. Arbitration

Binding arbitration as final resort

Governing Law & Jurisdiction

Applicable Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware.

International Users

Users outside the United States acknowledge that these Terms are governed by U.S. law and agree to submit to the jurisdiction of U.S. courts.

Local laws may provide additional protections that supersede these terms where required by applicable law.

Intellectual Property Rights

Our Rights

EcoSync Platform

All software, algorithms, and proprietary technology

Trademarks

EcoSync name, logos, and brand elements

Documentation

User guides, API documentation, and training materials

Your Rights

Your Data

You retain all rights to data you input into our system

Limited License

Non-exclusive right to use our platform during subscription

Reports & Analytics

Full ownership of generated reports and insights

Data Security & Privacy

Our Commitment

We implement industry-leading security measures to protect your data and maintain strict privacy standards as outlined in our Privacy Policy. Your data is encrypted in transit and at rest.

Encryption

AES-256 encryption

Compliance

SOC 2 Type II

Monitoring

24/7 security

Backup

Daily backups

Changes to These Terms

Notification Process

• We will notify you at least 30 days before any material changes take effect

• Notifications will be sent via email and displayed in your dashboard

• Continued use of the service constitutes acceptance of updated terms

• You may terminate your account if you disagree with changes

Additional Legal Provisions

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the service, constitute the entire agreement between you and EcoSync.

Assignment & Transfer

We may assign or transfer these Terms and our rights and obligations without your consent. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Force Majeure

Unforeseeable Circumstances

Neither party shall be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, governmental action, war, terrorism, or other causes beyond the reasonable control of such party.

These Terms & Conditions are effective as of August 27, 2025

Delaware Law
Version 2.0
Last Updated: Aug 2025

EcoSync is a registered trademark. All rights reserved. These terms are subject to change with notice.