Privacy Policy

Your privacy is fundamental to how we build and operate EcoSync. Learn how we protect and handle your data.

Last updated: August 2025
GDPR & CCPA Compliant

Our Privacy Principles

The core values that guide our data practices

Data Minimization

We only collect data necessary for service functionality

Purpose Limitation

Data is used only for stated purposes

Transparency

Clear communication about data practices

Security First

Industry-standard encryption and protection

What Information We Collect

We collect different types of information to provide and improve our services

Personal Information

  • Name and email address
  • Phone number
  • Company information
  • Job title and role
  • Profile picture (optional)

Technical Data

  • Infrastructure metrics
  • System performance data
  • Usage analytics
  • API logs and requests
  • Error and diagnostic data

Usage Information

  • Feature usage patterns
  • Dashboard interactions
  • Time spent in application
  • Navigation paths
  • Preference settings

Device Data

  • IP address and location
  • Browser type and version
  • Operating system
  • Device identifiers
  • Screen resolution

How We Use Your Information

Primary Uses

Service Delivery

Provide infrastructure optimization and monitoring services

Performance Analytics

Generate insights and recommendations for your infrastructure

Account Management

Manage your account, billing, and support requests

We Never

Sell Your Data

We never sell personal information to third parties

Unauthorized Sharing

Share data without your explicit consent

Excessive Collection

Collect more data than necessary for our services

Your Privacy Rights

You have full control over your personal information

Access

View all personal data we hold about you

Rectification

Correct inaccurate or incomplete information

Erasure

Request deletion of your personal data

Portability

Export your data in a machine-readable format

Security & Protection

How we keep your data safe and secure

End-to-end encryption for data transmission
AES-256 encryption for data at rest
Multi-factor authentication
Regular security audits and penetration testing
SOC 2 Type II compliance
GDPR and CCPA compliance
24/7 security monitoring
Data backup and disaster recovery

Cookies & Tracking

Essential Cookies

Required for basic functionality and security

Always Active

Analytics Cookies

Help us understand how you use our service

Optional

Preference Cookies

Remember your settings and preferences

Optional

Data Retention & Deletion

Active Accounts

Data retained while account is active

Inactive Accounts

Data deleted after 2 years of inactivity

Account Deletion

Data permanently deleted within 30 days

Privacy Questions?

Contact our Data Protection Officer for privacy-related inquiries

Email

privacy@ecosync.com

Response within 72 hours

Privacy Hotline

+1 (555) 123-PRIVACY

Mon-Fri, 9 AM - 6 PM EST

This Privacy Policy is effective as of August 27, 2025

GDPR Compliant
CCPA Compliant
SOC 2 Type II