Cancellation & Refund Policy

Transparent and fair policies for EcoSync services. Your satisfaction is our priority.

Policy Overview

30-Day Window

Maximum refund period

Fair Refunds

Transparent pricing structure

Protected

Secure refund process

Refund Timeline

Refund percentages based on cancellation timing

0-7 days

Full refund with no questions asked

100%

8-14 days

Partial refund after review

75%

15-30 days

Limited refund for specific cases

50%

30+ days

No refund available

0%

Cancellation Process

1

Log into your EcoSync dashboard and navigate to account settings

2

Click on Cancel Subscription or contact our support team

3

Provide cancellation reason and submit the request

4

Receive confirmation email within 24 hours

Common Cancellation Reasons:

  • Service not meeting expectations
  • Technical compatibility issues
  • Budget constraints
  • Change in business requirements
  • Found alternative solution

Refund Process

1

Submit refund request through your dashboard or email

2

Our team reviews your request within 2 business days

3

Approved refunds processed within 5-7 business days

4

Refund appears on your original payment method

Important Note

Refunds for annual subscriptions may take up to 10 business days to process due to banking requirements.

Terms and Conditions

Eligible for Refund

  • Service downtime exceeding 24 hours
  • Features not working as advertised
  • Data security breaches
  • Cancellation within policy timeframe

Not Eligible for Refund

  • Excessive usage of resources
  • Violation of terms of service
  • Custom development or consulting services
  • Requests after 30-day window

Need Help?

Contact our support team for assistance with cancellations and refunds

Email Support

support@ecosync.com

Response within 4 hours

Phone Support

+1 (555) 123-4567

Mon-Fri, 9 AM - 6 PM EST

Last updated: August 2025 | EcoSync - Tech Infrastructure Optimizer